Privacy Policy

We may collect the following information:

A. Account Information

• Full name
• Email address
• Phone number
• Password or login credentials
• Profile photo
• Role type, such as customer, driver, restaurant, provider, or admin

B. Customer Information

• Delivery addresses
• Saved addresses
• Order history
• Cart details
• Ride requests
• Grocery orders
• Laundry bookings
• Car service bookings
• Ratings, reviews, support messages, and complaints

C. Driver and Provider Information

• Name, phone number, and email
• Driver profile
• Vehicle details
• License, insurance, and verification documents
• Bank or payout details
• Availability status
• Delivery and ride history
• Real-time and background location while working

D. Restaurant and Business Information

• Business name
• Business address
• Contact person
• Menu, pricing, services, and operating hours
• Order records
• Payout and commission records
• Business documents

E. Location Information

We collect location data to:

• Show nearby restaurants, drivers, stores, and providers
• Match orders, rides, pickups, and deliveries
• Track deliveries and rides in real time
• Improve safety, route accuracy, fraud detection, and service quality

For drivers, location may be collected while the app is open or running in the background when the driver is online or actively handling a request.

F. Payment Information

We do not store full card numbers. Payments may be processed by third-party payment providers such as Stripe. We may store limited payment-related details such as:

• Payment status
• Transaction ID
• Last 4 digits of a card
• Billing details
• Refund records
• Wallet balance or authorization records

G. Device and Technical Information

We may collect:

• Device type
• Operating system
• IP address
• App version
• Browser type
• Crash logs
• Performance data
• Push notification tokens
• Security logs

H. Communications

We may collect messages sent through:

• In-app chat
• Support tickets
• Email
• SMS
• WhatsApp or business communication channels
• Calls made through the platform, where applicable

We use personal information to:

• Create and manage accounts
• Process food, grocery, ride, laundry, and car service bookings
• Match customers with drivers, restaurants, and providers
• Track orders, rides, pickups, and deliveries
• Process payments, refunds, commissions, and payouts
• Verify drivers, restaurants, and service providers
• Send notifications, updates, receipts, and support messages
• Improve app performance, security, and user experience
• Detect fraud, abuse, fake orders, payment issues, or unsafe activity
• Provide customer support
• Comply with legal, tax, accounting, and regulatory obligations
• Promote offers, discounts, ads, and business updates

We may share information with:

A. Customers

Drivers, restaurants, and providers may receive customer details needed to complete a service, such as name, order details, pickup/drop-off address, and contact options.

B. Drivers

Drivers may receive pickup/drop-off details, customer name, order details, and navigation information.

C. Restaurants and Providers

Restaurants and providers may receive order details, customer instructions, booking details, and service-related information.

D. Payment Providers

We share payment-related information with processors such as Stripe to complete transactions, refunds, authorizations, and payouts.

E. Service Providers

We may use third-party tools for:

• Hosting
• Database storage
• Authentication
• Analytics
• Notifications
• Maps
• Messaging
• Fraud prevention
• Customer support

F. Legal and Safety Reasons

We may disclose information if required to:

• Comply with law
• Respond to legal requests
• Protect users, drivers, restaurants, providers, or 7Dash
• Investigate fraud, abuse, disputes, or security issues

Location data is essential for 7Dash services. Without location access, some features may not work properly.

Customers may control location permissions through their device settings.

Drivers must allow location access while online or handling deliveries/rides. If location permissions are disabled, the driver may not be able to accept or complete requests.

We do not sell precise location data.

Our website and app may use cookies, analytics tools, and similar technologies to:

• Keep users logged in
• Understand app usage
• Improve performance
• Measure marketing campaigns
• Detect suspicious activity

Users may disable cookies in browser settings, but some features may not work correctly.

We may use contact information, order history, app activity, or preferences to send promotions, discounts, restaurant offers, provider offers, and service updates.

Users may opt out of marketing messages, but we may still send important service or account messages.

We keep personal information as long as needed to:

• Provide services
• Maintain accounts
• Process payments and payouts
• Resolve disputes
• Meet tax, accounting, legal, and security requirements
• Prevent fraud or abuse

When information is no longer needed, we may delete, anonymize, or securely archive it.

We use reasonable security measures to protect personal information, including:

• Secure authentication
• Database access controls
• Encryption where appropriate
• Role-based access
• Payment processor security
• Monitoring and logging
• Limited access to sensitive data

No system is 100% secure. Users are responsible for keeping passwords and devices secure.

Depending on your location, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Opt out of marketing
• Withdraw consent where applicable
• Request information about how your data is used or shared

California residents may have additional rights under the CCPA, including the right to know, delete, correct, opt out of sale/sharing where applicable, and not be discriminated against for exercising privacy rights.

To make a privacy request, contact us at:

• Email: support@7-dash.com
• Business: 7Dash

7Dash is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn that a child has provided personal information, we may delete it.

Drivers and providers may be required to submit identity, vehicle, license, insurance, banking, tax, or business documents. We use this information to verify eligibility, protect users, process payouts, and comply with legal requirements.

For some services, 7Dash may:

• Authorize a payment before the final charge
• Hold wallet funds in reserve
• Capture payment after completion
• Charge cancellation fees where applicable
• Process refunds or adjustments
• Deduct commissions, platform fees, delivery fees, or provider fees

Payment processing is handled by third-party payment providers. 7Dash does not store full debit or credit card numbers.

Users may request account deletion by contacting support. Some records may be retained where required for:

• Legal compliance
• Tax records
• Fraud prevention
• Active disputes
• Payment and payout history
• Safety investigations

7Dash may operate in multiple countries, including the United States and Jamaica. By using our services, you understand that your information may be processed or stored in countries outside your location.

7Dash may include links to third-party services, such as hotels, travel booking, payment processors, restaurants, or partner websites. We are not responsible for the privacy practices of third-party websites or services.

We may update this Privacy Policy from time to time. If we make material changes, we may notify users through the app, website, email, or other reasonable methods.

Continued use of 7Dash after changes means you accept the updated policy.

For privacy questions, requests, or complaints, contact:

• 7Dash
• Email: support@7-dash.com